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| MYSTERY SHOPPER FAQ's |
What is a Mystery Shopper? You may be assigned to visit a business or even make a phone call, as if you are a sincere, potential customer looking for a particular service. While you are getting help from the associate(s), you are to evaluate the greeting and overall attitude of the business employees, and on certain shops asked to look at the location's appearance, etc. Each individual shop is different. Each shop has specific areas to evaluate during the evaluation. It is up to you to know your shop's specifics so that you can perform the shop(s) correctly. All information and specifics about each individual shop is located under "Available Shops" and you can view the specifics by clicking on the shop that you would like to view information on and then click the "View Shop Info" button. Once you are assigned a shop, you MUST read the Shop Guidelines.
You must be 21 yrs of age or older to register as a mystery shopper with Bare Associates International. If you are interested in being a mystery shopper for our company. Please sign up at www.baievaluators.com .It is all FREE of charge. It is your responsibility as a shopper to check the web site for available shops. We post jobs on the job board frequently, automatic emails are send to you when your profile matches with jobs available. But if you want to get jobs quicker, be sure to look at the job board, this is visible when you have signed in. If at any time you do log onto the site and you see a shop in your area, please look over the shops: pay, due dates, requirements, and specifics. After looking it all over, if you are interested in completing a shop, you can put in your request, by pressing the apply button for the shop. When requesting a shop remember you are not guaranteed the shop, at the time of your request there might be other requests from other shoppers as well. We have a process we go through in order to pick the best shopper for the assignment. Each shop you do is rated, the better your rating the more chances of getting the jobs you apply for. If you ARE the shopper we choose for a particular assignment, you should receive a Confirmation through email. Because email confirmations are not always reliable, it is your responsibility as a shopper to check under your "Assigned Shops" on our web site at least 48 business hours after you have put in your request(s), to see if you were assigned. If you are assigned to a shop, you must view your shop(s) full instructions and forms online. Remember: Your friends and family can also register with our company Is it free to become a Mystery Shopper? YES, it is absolutely FREE to register with our company. We do not charge you any fees to sign up with our company. In fact, any company wishing to charge you to become a shopper should be carefully considered as this is not a normal practice for legitimate shopper companies.
You can actually start shopping right away, depending on if there are shops in your area. Some shops require that you fill out a test first, but the account manager will send that to you if needed. All you have to do after you have applied is; go to the site and log in. After you have logged in please view the "job board" option. This option will pull up everything that is available on our web site per country. If you want to view a particular shop, you click on the shop you are interested in, and from there you can view the specific instructions by clicking the button, there you will be able to view all information about the shop before ever requesting. If you read over the full detail and you are 100% sure that you can complete the assignment, feel free to make your requests online by clicking the "Apply" button. Please DO NOT request without reading the specifics first. Remember: If you are requesting a shop, you are agreeing to have it completed and turned in on time. What kind of mystery shops do you have? Here is a list of some of the industries we serve: Restaurants ($, $$, $$$) Hotels Retail Clothing Stores Automotive Sales Motorcycle Sales Health and Fitness Clubs Grocery Golf Courses Time Shares Integrity Bar Shops Trains
If you log into the site and view the full list of "Available Shops" and nothing pulls up in an area that you can shop, it might be because we do not have anything in your area this month or because we did have shops in your area, but they were already scheduled to shoppers. The best thing to do is to keep checking the web site, sometimes we do have shops that shoppers cancel out on due to emergencies, so if a shop is un-assigned it would then go back up on the board as available, which means you could then request it. We get different clients/shops, in different cities and states all year long, anytime, during any month. FOR EXAMPLE; we might not have anything in your area at the moment, but in a couple of days we might get a new client in your area and then we would have shops for you to complete. Once you are assigned, and we are more familiar with the quality of work you produce (we rate our shoppers), we will consider your ratings when we are scheduling requests.
What if I received an email stating there were shops in my area, and then when I logged on to the site there was NOTHING listed in my area? You have to be quick when requesting shops (depending on the situation). Some people log on right away, as soon as they get the email and they are assigned right away. It depends on what shops are available and who is requesting them. If you receive an email, but when you log on there aren't any shops available, it is usually because the shops were already scheduled to another shopper.
If I request a shop, how long does it take to get a response?
Important things to remember when applying for shops: Make sure that the shop is located in an area that you can successfully shop. Remember: If you are requesting a shop, you are agreeing to have it completed and turned in on time. If you are assigned to a shop that you requested on accident and it is NOT completed, you are then unscheduled, and your rating will be immediately dropped. We don't want your score to drop, so please be very careful.
What does it mean if I am requesting a lot of shops, and I am not receiving any of them? The only reasons you would NOT receive shops would be one of the following: The assignment has already been assigned to another shopper.
Our policy is to give each shopper 3-4 shops at a time at the most. This varies depending on the situation and what shopper(s) we are dealing with. There are a lot of important reasons why we keep the shops to a minimum. One being if we assign a shopper say 10 shops and it is at the end of the month, if that shopper were to have an emergency and could not complete any of their shops, we would be left with 10 incomplete shops and no time to re-book. Another being that it is difficult to keep your shops clear in your head when you do more than 3. If there are any questions about your shop, we want to be sure that you have a clear memory of the experience. When requesting, please remember to log on to the web site to see if you are one of the shoppers that have already reached their 3-4 shop limit. If you have reached your shop limit, please DO NOT request anymore shops online until you have finished the shops already assigned to you.
If you are a shopper that is going to be in an area that is far away from you, somewhere you are traveling, or you want to visit the area for mystery shopping purposes, please CALL your Account Manager. Please include all of the shop ID #'s of the shops you would want to be assigned to in one group. When your Account Manager receives the #'s of the shops that you want, it is then your Account Manager's decision to give OR not to give you a bigger amount of shops. If you have any further questions about this subject, please call your Account Manager.
How often is your site updated? The same thing can occur for something that is available. As soon as we go in and schedule a particular shop to a shopper, that shop automatically removes itself from the list. The site is virtual.
How long does it take to receive payment? If any corrections need to be made to your shop when it is turned in to us, you will receive an email stating the corrections that need to be made right away. It is important that those shops are corrected by you and returned to us ASAP. If they are not corrected and returned right away, it could result in your shop being unscheduled. An unscheduled shop is an incomplete shop for our company, which means NO pay for the shopper. See more payment information under "#33. How Do I Receive Payment..."
What exactly should I do when I receive a mystery shop? If you have any questions about your instructions, forms, or specifics, please contact us by phone or email BEFORE going to conduct the shop. Remember: Always read the instructions for each shop, these are constantly updated and may be very different from the "last time" you did the shop.
What should I do if I DO NOT understand how to perform my Assigned Mystery Shop? Read your instructions carefully and review the shop form that you will be completing. If you still have questions, contact our office immediately and ask your account manager to help you. We appreciate your input when we have not made our instructions clear. It accomplishes two things. ONE: We can explain to you how to do the shop the right way so that the shop is usable and you will get paid for doing it. TWO: It gives us a chance to improve our instructions on the shops for the next round.
What should I do if I go to the shopping location and it is closed?
When my mystery shop is complete how do I send it in? If ever you must leave the computer while entering data, there is a button "Save Survey" that is available to you at the bottom of the form which saves the information you have already entered. You can complete the form later by returning to the "Assigned Shops" section and clicking on the shop form, you previously saved. YOU SHOULD ALWAYS CHECK YOUR "COMPLETED SHOPS" FOLDER IMMEDIATELY AFTER TURNING IN A SHOP, TO MAKE SURE IT WAS SUBMITTED CORRECTLY. IF YOU DO NOT SEE THE SHOP UNDER "INCOMPLETE" OR "COMPLETED", PLEASE CALL US RIGHT AWAY. If you are having computer problems, or you cannot figure out how to turn in your assignment online, please contact us immediately.
What should I make sure and do before I have completed my report online? Make sure when filling out your report online, that you ALWAYS check the following: DO: All comments must include a detailed account of what took place during the shop visit. Complete all comment sections in DETAIL, by describing your experience. The client is looking for a report that will give a clear picture of what took place. (Submitting reports that have ONLY brief answers or answers such as; "yes/no"," none", or "none needed", will be rejected by the editing department and will require you to correct them.) Make sure that you are using Capitals at the beginning of sentence, and for proper nouns. Always use correct Spelling (Spell check is there for you). Always make sure that you are using punctuation if needed. All rules of grammar should apply. Always obtain the associates' name(s), both, on the phone and in person, and make a note of it. If you have multiple shops, make sure you are entering the correct associate's name(s) with the correct report.
DO NOT: The comments must NOT conflict with the answer choice above. Yes answer should be reflected in the comments and any answer marked no must be explained. Never submit a report that is written with all lower case letters. The Editing Dept. will return reports done in this fashion for corrections. Many shoppers will have multiple shops at different locations. Reports should NEVER contain remarks that pertain to any other shop. All reports should contain only information about the one location that is being reported on. At NO TIME should comments be inserted into shop reports that are insulting or inappropriate. At no time should race or body weight be used in descriptions of associates. If you have any questions about entering your report online, please contact your Account Manager.
After I enter a shop on the web site how do I know it is submitted to the office?
How many times can I do the same shop, at the same location? If you have any questions please contact your Account Manager. What does the DUE DATE mean and what happens if I do not complete my shop by the due date given? If you do not complete one shop and we know that you have more shops assigned to you, your other shops might be unscheduled as well, regardless of their DUE DATE(s) because you have neglected a shop in your Log.
It is a violation of your agreement with us if you do not notify us when you cannot complete a shop. It prevents us from finding other shoppers, who could have completed it on time and that can put our relationship with our clients in jeopardy.
What if I have a shop that requires me to turn in proof of shop like a receipt or business card? How do I send them?
It is your responsibility as a shopper to check your "Assigned Shops" at least 48 business hours after you have put in a request for a shop, to see if you were assigned.When you are originally scheduled to a shop, the computer is supposed to automatically send an email to you. But email is not always reliable. Our system sends us an email copy of the same confirmation that was sent to your email. The only reasons that you may not be receiving the confirmations are: your email address is wrong on our site (please log on and check your profile) or your spam filter setting is keeping the email confirmations from reaching your box.. Remember: It is your responsibility to check under your "Assigned Shops" if you are requesting shops, to see if you were assigned.
How exactly does your rating system work? We rate almost every mystery shop that is turned in, according to grammar, detail, punctuation, etc. We also rate you on if your shops are turned in on time or not. If you are constantly turning in half-done reports, or are always turning them in late, not turning them in at all, or if you are always asking for an extension, then your rating points will drop. If you are a shopper that completes your shops on time, and your forms rarely need corrections, then your rating points will be raised according to overall performance. It is up to you to keep your rating at a good level.
What should I do if I'm having problems with entering my shop or navigating the web site?
When I call or email you with a computer problem, what information do I need? Please also include in the email: Your first and last name, email address, and phone number. In addition, please include what you were working on and where you were in the report when you received the error.
I got an email from your company but when I click on your Web site Link it does NOT work, why?
How much does each shop pay?
How do I receive payment for the shops that I do for your company? All USA shoppers are now paid by DIRECT DEPOSIT unless their total pay is over $100. Please be sure that you have entered the correct bank routing number and account numbers in your profile so that you will receive your deposit correctly. You can click here to see the correct way to enter your information. http://www.baiservices.com/APOLLO/CheckSample.html If your check is for a larger amount, it will be mailed to you. All Canadian shoppers are paid by check that is mailed to your address as it appears in your profile. All International shoppers are paid through the Belgium office as set up by your account manager.
Shopper Log-In Tips Please make sure you are at the "Shopper Log-In". You will be typing your full email address in the first line, and then you will type the password that you chose when signing up into the second line. When logging in make sure that you do not have your cap locks on your keyboard. The web site is Case Sensitive, you will need to make sure to enter in the password exactly how it was entered by you into our database (when you first registered). If it is all lowercase then you need to use all lowercase. If it has a capital letter at the beginning and then the rest of the password is lowercase, then that is how you need to enter it.
If you have forgotten your password, please use the "Forgot Password" option. You should receive your Password within the next 5 minutes. If you do not receive your password within that time, please contact your Account Manager, they will be happy to look up your password for you. |
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Want to become a mystery shopper? Please click here for New Shopper Sign-up. |