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UniFocus
and Bare Associates International Announce Strategic Partnership
DALLAS
— September, 2004 — UniFocus, L.P., an integrated solutions provider
of real-time business information systems and operational applications
for the hospitality and service industries, today announced a strategic
partnership with Bare Associates International (BARE) ,
a global firm dedicated to providing organizations with key information
regarding customer and employee satisfaction and loyalty. By combining
forces, both companies are able to provide integrated performance measurement
services coupled with operational systems and training necessary to drive
improved results.
The
partnership is focused on combining UniFocus' various satisfaction feedback
tools with BARE's mystery shopping evaluations. The result is an analytical
service that relates employee to customer to professional evaluator assessment
of attainment of standards. This multifaceted process of evaluating performance
allows organizations to put together comprehensive plans that address
the key issues driving loyalty, intent to recommend and bottom line performance.
“BARE's
mystery shopping evaluations combined with our employee and guest surveys
take feedback analysis to new heights,” stated Mark Heymann, chief executive
officer of UniFocus. “We can now connect the dots between three data sources,
enabling a comprehensive look at what really impacts customer satisfaction.
Validating customer measurement provides detailed, actionable results
that point to a clear resolution.”
“This
partnership brings a unique program to the industry that hasn't been available
up to this time,” said Michael Bare, BARE's president. “By combining customer
comments with professional evaluator assessments, we can be very specific
when documenting and resolving issues making the response more accurate
than ever before.”
About
UniFocus, L.P.
UniFocus
is an integrated solutions provider of loyalty and enterprise applications.
Its services include real-time guest feedback systems, industry tailored
meeting planner and employee attitude measurement programs, as well as
financial and labor management applications supported with operational
analysis. Professional services provided by UniFocus include: business
forecasting, asset performance assessment, organizational re-engineering
consulting, training and development.
UniFocus
is a Microsoft® Certified Partner, an affinity partner of the International
Association of Conference Centers, a business partner of the International
Association of Convention & Visitors Bureaus, and an allied member
of the American Hotel & Lodging Association.
About
Bare Associates International, Inc.
Bare
Associates International, Inc. is
a global firm dedicated to providing organizations with key information
regarding customer and employee satisfaction and loyalty. BAI gathers
the information needed to deliver excellence, increase sales, improve
overall quality of performance, enhance customer loyalty, and to retain
and train employees, for companies worldwide.
Founded
in 1987 by Michael and Dale Bare, BAI has grown to over 50 highly qualified
employees at its Fairfax , VA corporate office. In addition, BAI has its
international offices in Antwerp , Belgium , Mumbai India and Sao Paulo
Brazil . Their client list includes over 7500 hotel, retail, health &
fitness, golf course, residential, automotive and restaurant clients around
the world.
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